How It Works

From your couch
to your doorstep

The entire Freeley experience — from your first visit to your first refill — is designed to be effortless, fast, and fully remote.

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The Journey

Everything in
one seamless flow

1
~5 min
Complete Your Health Intake
Answer a brief, HIPAA-secure health questionnaire on any device. We ask about your goals, symptoms, medical history, current medications, and lifestyle preferences. No appointment. No waiting room.
Tip: Have your current medication list handy if applicable — it speeds up physician review.
2
~24 hrs
Physician Reviews Your Profile
A board-certified physician licensed in your state reviews your intake, evaluates your eligibility, and designs your personalized treatment protocol. They may request additional information or labs before finalizing your plan.
Note: All decisions are made by licensed physicians — never an algorithm or AI replacement.
3
Same day
You Receive Your Treatment Plan
Once approved, your physician's treatment plan is sent to your Freeley account. This includes your diagnosis, prescribed medication, dosage, titration schedule, and care instructions. You can message your physician with any questions before agreeing.
Your plan includes: Medication name, dose, delivery format, titration schedule, and refill cadence.
4
1–3 days
Pharmacy Compounds Your Medication
Your prescription is routed to one of our 503A-licensed compounding pharmacy partners. Your medication is compounded fresh from pharmaceutical-grade ingredients to exact specifications. Quality tested and verified before shipment.
Quality standard: USP 797 compliant. Tested for potency, sterility, and purity.
5
2–5 days
Delivered to Your Door
Your medication ships in discreet, climate-controlled packaging with detailed instructions, supplies (if applicable), and your physician's contact for follow-up. Track your shipment in real time through your Freeley account.
Packaging: Unmarked exterior. No indication of pharmaceutical contents on outside of package.
6
Ongoing
Ongoing Care & Automatic Refills
Your physician monitors your progress, adjusts your dosage as needed, and refills automatically so you never run out. Monthly check-ins keep your treatment optimized. Quarterly labs ensure you're always in a safe and effective range.
Included: Monthly check-in, dosage adjustments, lab monitoring, and unlimited physician messaging.
The Platform

Everything managed
in one place

Physician Messaging
Direct, asynchronous messaging with your physician. Ask questions, report side effects, or request dosage adjustments — without scheduling a call.
Progress Dashboard
Track your weight, lab values, and treatment history over time. Visual charts make it easy to see your progress and share with your physician.
Smart Reminders
Dosing reminders, refill notifications, and lab scheduling alerts — all configurable to your preferences. Never miss a dose or a check-in.
Document Vault
All your prescriptions, lab results, and physician notes are securely stored and accessible anytime. Export and share with your PCP as needed.
FSA / HSA Payments
Your FSA and HSA cards are accepted at checkout. Receipts are automatically formatted for reimbursement claims if needed.
Shipment Tracking
Real-time tracking from pharmacy to doorstep. Temperature monitoring ensures your medication arrives in perfect condition.
Pharmacy Standards

Only the best
pharmacy partners

We only partner with 503A-licensed compounding pharmacies that meet the highest standards of quality, safety, and compliance.

503A Licensed
USP 797 Compliant
State Board Approved
Third-Party Tested
PCAB Accredited
Cold Chain Verified
Medication specifications
Active IngredientPharmaceutical-grade USP
Potency Testing98–102% verified
Sterility TestingPassed before shipment
Endotoxin TestingUSP threshold compliant
Storage temp2–8°C cold chain
ExpiryPer batch CoA documentation
Safety First

Your safety is
non-negotiable

Physician Gating
No medication ships without an active prescription from a licensed physician. Eligibility is determined by clinical criteria, not self-selection. If a treatment isn't right for you, your physician will explain why.
HIPAA-Compliant Infrastructure
All data is encrypted at rest and in transit. Our platform is HIPAA-compliant and our technology partners undergo annual security audits. Your health data is never sold or shared with third parties.
Adverse Event Monitoring
Patients are monitored for adverse events throughout their treatment. Your physician is notified immediately of any reported side effects and can adjust or discontinue treatment at any time.
Emergency Escalation
If you experience a serious adverse event, our clinical team has a 24-hour escalation protocol and will coordinate referral to emergency care when appropriate. You are never alone in your treatment journey.

Ready to get started?

Free consultation · No commitment · Results in days, not months

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