Support

We're here to help

Questions about treatments, billing, shipping, or your account? Our care team responds within 2 hours.

Average response time: under 2 hours
Email Support
Best for account questions, billing inquiries, and non-urgent medical questions.
Info@Freeley.com →
Live Chat
Chat with our care team in real-time for quick answers about treatments, orders, and more.
Open Chat →
Medical Questions
Clinical questions are routed directly to your assigned physician via secure messaging in your patient portal.
Access Patient Portal →
Support Hours
Monday – Friday8:00 AM – 8:00 PM EST
Saturday9:00 AM – 5:00 PM EST
SundayClosed (email monitored)
Send us a message
We'll get back to you within 2 business hours.
🔒 Your information is encrypted and never shared with third parties.
Quick Answers

Common questions

Treatment FAQs
Dosage, side effects, when to expect results, and what's included.
Pricing & Billing
Plans, payment methods, FSA/HSA eligibility, and refund policy.
Shipping & Process
Delivery timeline, packaging, and step-by-step process overview.